Do you have questions, complaints, compliments?
Our customer service is happy to help you! Call or email us anytime.
FAQ
When will my order be delivered?
Delivery takes between 2-4 business days. You will receive an email after ordering with more information about the delivery.
Can I return my product?
Of course! We accept returns or exchanges within 30 days of receiving your order.
• Items must be unopened, unused, and in resalable condition to qualify for a return or exchange.
• The original packaging must be intact, and all tags or seals must remain unbroken.
• Exchanges are subject to availability of the same item in the desired size/color.
How to initiate a return or exchange:
1. Contact us at support@drtodds.co.uk within 30 days of receiving your order.
2. Provide your order number and reason for the return or exchange.
3. We’ll guide you through the return/exchange process.
Note: Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
I would like to speak with the customer service. How can I get in touch?
We are here for you 24/7! Pop us an email at support@drtodds.co.uk
What can I do if my item (or part of it) is damaged?
We’re really sorry to hear that your item arrived damaged or if any part of your order is missing. We want to make things right for you as quickly as possible!
Here’s what you can do:
1. Get in Touch:
Reach out to our customer support team at support@drtodds.co.uk as soon as possible, and let us know what happened. Be sure to include your order number and a photo of the damaged item or missing part.
2. We’ll Take It from There:
Once we have the details, we’ll work on getting a replacement, a refund, or any other solution that works for you - whatever makes you happiest!
We know how frustrating this can be, and we’re here to help every step of the way.